TERMS & CONDITIONS

Returns and Refunds Policy

The provision of goods and services by Nova Science is subject to availability. In cases of unavailability, Nova Science will contact you with options

An order can be cancelled if payment has not yet been made by the customer. Once payment has been made for an order, the order can only be cancelled before the order has been dispatched by Nova Science.

If a product is damaged or broken when you receive it, you must inform Nova Science within one working day of receiving it.  Please send us a photo of the damaged product. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will unfortunately not be able to refund you.

If you receive the wrong product you must contact Nova Science within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.


Privacy Policy

Nova Science shall take all reasonable steps to protect the personal information of our users.

Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see Contact Us).


Payment Options Accepted

Payment may be made via Visa and MasterCard.


Credit Card Acquiring and Security

Credit card transactions will be acquired for Nova Science via PayFast who use the strictest forms of encryption.


Customer Details Separate from Card Details

Customer details will be stored by Nova Science separately from card details which are entered by the customer on the PayFast secure payment terminal. For more detail on PayFast visit the PayFast website ((www.PayFast.co.za)


Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).


Responsibility

Nova Science takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Nova Science accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.


Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.


Variation

Nova Science may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company Information

This website is run by Nova Science Pty (Ltd) based in South Africa

Nova Science contact details

Telephone: +27 83 666 9844
Email us